Home World A mechanical failure on a Delta plane led to it being diverted to Atlantic Island, and passengers waited 12 hours for the new plane to arrive.

A mechanical failure on a Delta plane led to it being diverted to Atlantic Island, and passengers waited 12 hours for the new plane to arrive.

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A mechanical failure on a Delta plane led to it being diverted to Atlantic Island, and passengers waited 12 hours for the new plane to arrive.

A mechanical problem forced a Delta Air Lines flight to be diverted to an island in the Atlantic Ocean, where passengers waited about 12 hours for a new plane to arrive.

A Delta Air Lines spokesperson told Fox News Digital that the Sept. 8 flight from Kotoka International Airport in Accra, Ghana, to New York City was diverted to Lajes Airport on Terceira Island in the Azores due to a “mechanical issue with the backup oxygen system.” “

FlightAware data indicates that the plane landed at Lajes Airport around 5:48 a.m. local time on Saturday and took off at 7:17 p.m. The Boeing 767-300ER had 215 customers and 6 crew members on board.

“The crew descended to a lower altitude out of an abundance of caution during the diversion and the aircraft landed safely. A replacement aircraft was dispatched from Lisbon to help our customers reach their final destinations more quickly while the original aircraft was repaired by maintenance technicians. We apologize to our customers for the delay in their flights,” the spokesperson said. .

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A Delta Air Lines spokesperson told Fox News Digital that the Sept. 8 flight from Kotoka International Airport in Accra, Ghana, to New York City was diverted to Lajes Airport on Terceira Island in the Azores due to a “mechanical issue with the backup oxygen system.” “ (Nana Asante Smith)

The spokesman said that the flight had to land in the Azores Island because it was the closest airport when the mechanical problem was discovered. The spokesman said that Lajes Airport does not have a Delta Airlines presence and asked airport staff to assist passengers.

In all, a Delta spokesperson said the plane remained on the ground at Lajes Airport for about 12 hours before a different plane and crew from Lisbon, Portugal, were able to pick up passengers and continue the flight.

The spokesman said a number of combined issues played a role in the 12-hour period that Delta was working to move the plane to Terceira Island.

Passenger Nana Asante-Smith told Fox News Digital that they were taken to a divided section of the airport because passengers with Ghanaian passports did not meet the visa requirements to enter the country.

She said communication with Airline had been erratic and that many passengers had not heard from Delta for a while.

The Delta spokesperson said that was due to a lack of staff on the ground at the airport, adding that the crew on the first flight had to leave the airport and go to a nearby hotel due to federal regulations limiting the number of hours a person can spend. the hour. The spokesperson also said a number of “deeply unfortunate” comments were made by airport employees to customers, which Delta employees would not have said.

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A mechanical problem forced a Delta Air Lines flight to be diverted to an island in the Atlantic Ocean, where passengers waited about 12 hours for a new plane to arrive. (Nana Asante Smith)

“After some time and complaints, a little café opened on the corner and people were able to buy food if they had a credit card. Soon, after begging and begging, we received paper bags of ham sandwiches (not many could),” Asante Smith said of Airport Experience on Facebook: “Eating due to dietary restrictions related to pork), juice boxes and cookies/crackers.”

Asante-Smith said airport workers “ignored” what the passengers were going through and continued to “child their children.”

“Our claim is that as dues-paying Delta Air Lines customers, we deserve more in terms of transparency, communication and care than we have received. That’s the bottom line. That’s the bottom line. We deserve more. We deserve better.” He said.

When passengers arrived at John F. Kennedy International Airport, the number of paid hotels was limited because the U.S. Open was being held, forcing some people to sleep on the floor, she said.

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05/31/2021: In this illustration, the Delta Air Lines, Inc. logo is visible. Displayed on a smartphone and in the background. (Igor Golovniov/SOPA Images/LightRocket via Getty Images)

Asante Smith said the airline promised to refund the flight ticket, but has not yet done so. Each passenger will receive a refund and additional credit for the flight, Delta Air Lines told Fox News Digital.

Fox News Digital has reached out to Lajes Airport for comment.

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